Shipping Policy

MAINLAND UK

Delivery to mainland UK (including Northern Ireland and the Scottish Highlands & Islands) (excluding the Isle of Man, the Channel Islands, the Isle of Wight, and the Isles of Scilly) is within 1-5 business days via Royal Mail for £3.50. 

OTHER EUROPEAN DESTINATIONS

Standard delivery to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, The Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland is within 3-8 business days. If a parcel is over 2kg in weight a surcharge may apply, but we will contact you to discuss first. The price does not include any import duties or local taxes, for which the recipient is responsible.

Most orders will ship out within 1 business day of ordering. Orders are subject to verification and approval before shipping and may take up to 48 hours to process. Please note that we do not ship on Saturdays, Sundays or bank holidays. While we will do all we can to ensure your order is delivered on time, Pana Chocolate cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc. 

Please note that our delivery options refer only to the delivery time frame and not to the time required to prepare your order. While most orders are ready for shipping within 1 day of ordering, some orders may take additional time.

AUSTRALIA-WIDE

Pana Chocolate delivers directly to Australia. Select the Australian store from the bottom of your browser to start shopping. 

REST OF THE WORLD
Country not listed? If you are in absolute need (we completely understand), please send us your order enquiry through our Contact page and we'll see what we can do. Wholesale customers can also contact us through our Contact page for order and shipping information.